University of Twente Student Theses


Impact van e-Mental Health op het werk en de rol van de GGZ professional

Elfring, N. (2018) Impact van e-Mental Health op het werk en de rol van de GGZ professional.

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Abstract:Introduction : There is a growing need for mental healthcare. Mental health care institution can not cope with this pressure and as a result cliënts have to wait longer and longer to receive the care they need (Woittiez, Eggink, Jonker & Sadiraj, 2009). This has negative consequences for clients and the society (Beckers, 2017). eMH in the form of blended care could partly absorb the growing need for mental health care. For a successful implementation of eMH it is necessary to do research into the impact of eMH on the role of the mental healthcare professional. As technology transforms the professional identity (Ashkraft, 2013). Based on the Bowen survey (2016), it is expected that the professionals and clients will name the roles of Differentiator and Enabler as roles for the professional. The professionals will also mention the role of Innovator . The role of Coordinator is expected to a lesser degree. Furthermore, it is expected that the traditional tasks will be distributed in such a way that the practical tasks are assigned to eMH and the process related tasks to the professionals. Methods : Since little is known about the impact of eMH on the role of the mental healthcare professional, qualitative exploratory research has been used by means of semi-structured interviews with seven professionals and four clients. All participants have experience in the use of e-Mental Health. Results: The professionals expect to take on tasks that suit the role of Differentiator , Innovator and Enabler and, to a lesser extent, tasks that fit the role of Coordinator . Clients also named the role of Differentiator , Innovator and Enabler . When looking at the traditional tasks of the professional, a shift is observed from the more practical components to eMH while the process related components remain with the professional, with no clear division in the tasks. A striking result is that the professionals with a negative attitude towards eMH do not experience a change in role. Another striking result is that mainly face-to-face tasks are mentioned that do not require the use of technology. Conclusion & Discussion : eMH only plays a minor role in the treatment process. Professionals use the technology minimally and therefore experience no change in their role. It is mainly used as a practical tool. In order to fully experience the impact of eMH on the role of the professional, professionals need to allow the technology more in their treatment and really start working with the technology. As a result, they will be able to see the added value of the technology more clearly. This will positively influence the attitude of the professionals. This attitude subsequently has a positive influence on the role change and implementation (Wykes & Brown, 2016). Professionals could take a course with regard to eMH. These courses will have to reflect on the role of the professional and the tasks that can be performed with the help of the technology to use eMH in its full potential. A suggestion for possible follow-up research is a longitudinal study in which, in addition to clients, more people are involved in order to get a more complete picture of the role of the professional. In addition, longitudinal research makes it possible to follow the implementation process from start to finish and thus gain a better insight into the process of the role change of the professional.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology MSc (66604)
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