Whitepaper triangulation in IT services selection

According to case studies online documents are considered to be the main source of information during the selection process for IT outsourcing. Research has shown consequently that readers often lack the skills to efficiently and correctly asses the credibility of online documents. This paper proposes a whitepaper triangulation tool based on inquiring systems to aid managers in determining the credibility of whitepapers and thereby expediting the professional service firm selection process. Existing literature and case studies are used in order to define requirements, design and validate a whitepaper triangulator.