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Usability of a web-based patient portal for mental healthcare : an assessment of the portal's usability and investigation of needs and preferences on data visualization techniques for mental health care patients

Drees, G.F. (2018) Usability of a web-based patient portal for mental healthcare : an assessment of the portal's usability and investigation of needs and preferences on data visualization techniques for mental health care patients.

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Abstract:Introduction: Implementation of eHealth applications in mental health care is on the rise. Among those, patient portals offer a solution to the scattering of substantial amounts of medical information gathered on individuals within an institution by structurally offering them in one place. The patient portal subject of this study is used by many Dutch mental health care institutions. Despite the benefits that patient portal offers, often within eHealth products like these, there are usability problems caused by a lack of insight in how end users experience the product. Additionally, there is currently no known evidence on what data visualisation techniques are appropriate for mental health care patients. By investigation of needs and preferences regarding these, it will increase their usability. By improving the portal based on the results, it will ultimately lead to a more empowered position of the patient into the decision-making process of their care. Research aim: This study aims to evaluate the usability of the patient portal in terms of effectiveness and satisfaction for patients undergoing mental health care. Additionally, different forms of data visualisation techniques are tested to identify what mental health care patients prefer and need. Methods: Methods used were both qualitative and quantitative. A total of ten participants
Item Type:Essay (Master)
Faculty:TNW: Science and Technology
Subject:01 general works
Programme:Health Sciences MSc (66851)
Link to this item:http://purl.utwente.nl/essays/75064
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