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The Appreciation of the iThrive Chatbot and its Impact on Self-compassion and Compassion Fatigue in Healthcare Workers: A Mixed Method Feasibility Study.

Kroon, Y.H.E. (2018) The Appreciation of the iThrive Chatbot and its Impact on Self-compassion and Compassion Fatigue in Healthcare Workers: A Mixed Method Feasibility Study.

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Abstract:Healthcare workers are liable to a lot of stressors, which often leads to them suffering from burnout and compassion fatigue. This affects both: their well-being and the quality of care. Beaumont et al. (2016) found that ‘being kinder to the self’ can decrease compassion fatigue. Therefore, iThrive, developed an intervention to coach healthcare workers to reduce stress and increase self-compassion. The iThrive intervention consists of three conversations with a chatbot plus exercises. The aim was to examine the appreciation of the iThrive intervention and its impact on self-compassion and compassion fatigue among healthcare workers (n=12). A mixed methods study was conducted, including quantitative pre-posttest data, open ended posttest questions and semi-structured interviews. The intervention was used for two weeks. Before and after the study period they fill in the Self-Compassion Scale and the Pro-QoL measuring compassion fatigue. In the interviews and posttest we collected data on the usage, appreciation and self-reported impact of the intervention. The results reveal that participants generally appreciated the intervention (strongest point: personalized conversations; weakest point: lack of humanness). The self-reported impact: awareness of inner critics, changes in thinking patterns and shifting of perspectives indicates some positive changes in self-compassion. However, further research is needed to examine the real effects of the intervention on self-compassion and compassion fatigue.
Item Type:Essay (Master)
Clients:
iThrive, The Hague, Nederland
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology MSc (66604)
Link to this item:http://purl.utwente.nl/essays/75151
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