University of Twente Student Theses

Login

How banks and fintechs create and capture value with mobile payment via their business value network: A value network case study of ING’s Mobiel Betalen and WeChat Pay’s Quick Pay.

Frank, Laura (2018) How banks and fintechs create and capture value with mobile payment via their business value network: A value network case study of ING’s Mobiel Betalen and WeChat Pay’s Quick Pay.

[img] PDF
658kB
Abstract:Network value analysis of mobile payment solutions has shown that in order to deliver value and create the service, a network of partners is required. Solutions of different providers, banks and fintechs, have shown that both have similar network partners in place. Common partners among mobile payment solutions are banks or actors with a payment license, smartphone manufacturers, stores, merchants and generally places that accept mobile payments. Depending on the technology that got chosen by the payment provider, further actors are part of the network. All actors within the network receive their own individual value by being part of the network. Mobile payment solutions that make use of quick response (QR) codes for payments are easier to facilitate than payment solutions that make use of near field communication (NFC). This is due to that users and merchants simply need a unique QR code that is connected to their mobile payment account, while payment solutions that make use of NFC technology need payment terminals that facilitate contactless payments as well as a suitable smartphone. By limiting the payment solution to only certain smartphones, payment terminals and operating systems, providers limit their potential user base. Even though multiple network partners of the fintech and bank payment solution got distinguished, some value chain elements still remain, as the parent companies of both take on multiple task and functions of the network. Nonetheless, without the networks in place, banks and fintechs cannot deliver value as crucial parts that are needed for delivering the service and making the product work are done by other actors within the network.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:83 economics, 85 business administration, organizational science
Programme:International Business Administration BSc (50952)
Link to this item:http://purl.utwente.nl/essays/75421
Export this item as:BibTeX
EndNote
HTML Citation
Reference Manager

 

Repository Staff Only: item control page