University of Twente Student Theses


Optimizing the surgical patient flow in a German Hospital

Lippok, B. M. (2018) Optimizing the surgical patient flow in a German Hospital.

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Abstract:Hospital personnel are working hard and long hours, and give their utmost trying to provide the best care for their patients. But why do German hospitals still struggle to run their processes in a profitable way? This was the first time that the processes in the hospital were analyzed from an industrial engineering point of view. Using the model of Vanberkel et al. and a M/G/c/c model, a new capacity division is proposed. But this thesis concludes that developing a new planning method will only have an effect if the following three conditions are met: 1. The schedule should start on time, 2. The planned durations need closely resemble the actual time spend, 3. The schedule must be able to anticipate for changes due to emergency patients. Since these conditions are not met at the MHK, a roadmap is set out on things that have to change before adapting a new way of planning will bring the desired improvements. Further improvements are set out in a roadmap and cover the whole patient flow. The roadmap is further specified for short- and long-term improvements.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:58 process technology, 85 business administration, organizational science
Programme:Industrial Engineering and Management MSc (60029)
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