University of Twente Student Theses


Is smart city Enschede ready for the use of safety and security drones?

Oltvoort, A. B. A. (2018) Is smart city Enschede ready for the use of safety and security drones?

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Abstract:This research examines the public acceptance regarding the use of drones by the municipality of Enschede. Using six virtual reality environments combined with a questionnaire, the authors examined 120 participants. The participants were assigned to a virtual reality context (Event, Business park or Park) and either received transparent information, for example about why and how drones are used and information about privacy from the municipality of Enschede, or participants received a neutral message, consisting of irrelevant information. Compared to an Event, participants indicated to accept drones less in a business park and least in a park. Further analyses showed higher transparency beliefs about the organization (in this case: municipality of Enschede) led to higher trust, perceived control, and acceptance of drones by the organization. Additionally, a notable finding is that participants indicated to think drones are useful, but they were not satisfied with the use of safety and security drones. Further, participants were most interested in information about ‘why’ drones are used, especially in the contexts Business park and Park. One of the recommendations is that organisations who are implementing drones should take into account the context in which the drone will be used when communicating to the public, because the public has different information needs in different contexts. Further recommendations will be discussed.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology MSc (66604)
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