University of Twente Student Theses


Capacity management in healthcare

Remijn, Ivan (2018) Capacity management in healthcare.

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Abstract:Motivation for this Research: It is necessary to manage health care capacity effectively and efficiently, as it is in the interest of patients, medical practitioners, and health care management. An accurate assessment of capacity management performance is necessary for the improvement of capacity management. Currently, there are no assessment criteria for assessing capacity management performance in health care. Therefore, this research’ goal is to propose a framework and performance indicators to assess capacity management performance in health care institutions. Approach: This research draws its conclusions from a two-part methodology. We conducted an extensive literature review examining 442 articles to arrive at a definition and an overview of the elements of capacity management. Furthermore, 8 experts from health care institutions, consultancy firms, and academia were interviewed to both validate and supplement those findings. Results: We find that capacity management is the capability to effectively and efficiently acquire and allocate resources (such as facilities, equipment, and workforce) to fulfill demand. Capacity management activity occurs along three dimensions, namely hierarchical, process planning, and managerial domain dimensions. There is consensus among health care managers, consultants, and academics in The Netherlands that capacity management performance is optimal when organised with an integral view across the hierarchical, process dimension, and managerial domain dimension. This can only be achieved when the activities along the three dimensions are well-aligned, which requires organised interaction among and within the capacity management domains.
Item Type:Essay (Bachelor)
Unknown organization, Nederland
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Industrial Engineering and Management BSc (56994)
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