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The social job characteristics of the future : how do social job characteristics change due to Smart Industry?

Hoffmann, D.J. (2018) The social job characteristics of the future : how do social job characteristics change due to Smart Industry?

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Abstract:New and smart technologies are getting more affordable for all sizes of companies. These smart technologies are changing the society and the economy in a fast pace, the main challenge for companies is to become fit for the future within this Smart Industry. This study focuses on understanding the impact of the Smart Industry context on the social characteristics of job design. Four cases have been researched in a qualitative approach. The insights of this research can be used in the redesign of jobs to prevent negative effects on the related work outcomes to become fit for the future. Since the social characteristics explain a lot of variance in positive work outcomes the combination of Smart Industry and job design will be an interesting topic in the challenge to make companies future fit. This research shows some interesting findings in contribution to make organizations future fit. When it comes to the task interdependence a shift from process-based (multidisciplinary) collaboration to project/team-based collaboration has been found. This asks for different interactions among the colleagues, in departments and also demands a different role of the manager. In regards to the interaction outside the organization the interaction with the suppliers, customers and others increases. When it comes to feedback from others it became clear that data plays an important role in the feedback cycle. The importance of social support is being stressed by the interviewees since tech workers are specialists these days and depend on each other's knowledge. Companies have to bear in mind that constant interaction and support is needed to perform in the new industrial reality.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:http://purl.utwente.nl/essays/76744
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