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How Non-Verbal Power Communication Increases Frustration and Aggressive Encounters Within the Public Task Domain

Bruin, K. de (2018) How Non-Verbal Power Communication Increases Frustration and Aggressive Encounters Within the Public Task Domain.

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Abstract:Despite specially designed training programmes, violence and aggression against individuals with a public task (e.g. ambulance, police, railway guard, bus drivers or security) is occurring on a daily basis. This study investigates the possible influence of non-verbal cues or behaviours on the development of aggressive feelings of the opponent in dyadic interactions. The development of aggressive behaviour is explained with the Frustration – Anger Theory of Dollard and colleagues (1939), the interpersonal power model of Schmid Mast (2010) and the approach inhibition theory of power of Keltner, Gruenfeld, and Anderson (2003). Further the importance of non-verbal communication and justice within the public tasks is explained. Non-verbal power communication and procedural justice were manipulated in an experimental study. Participants (N=92) took part in a short experiment where they read a scenario and saw an interaction (in Virtual Reality) with a police officer displaying high non-verbal power communication or neutral non-verbal power communication. Overall this study adds information about the influence of non-verbal power communication on the development of feelings of aggression
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology MSc (66604)
Link to this item:http://purl.utwente.nl/essays/76991
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