University of Twente Student Theses


Implementing category management in procurement : A change management approach

Hyttinen, Jenni (2018) Implementing category management in procurement : A change management approach.

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Abstract:Implementing category management in procurement seems to be a complex change management challenge for companies striving to bring their procurement strategy development in a more detailed level. However, there seems to be only little guidance how that should be actually done. Therefore, this study aims at examining category management implementation and related change management in the context of procurement in order to provide clarity on how the change of successfully implementing category management could be facilitated. The study is conducted as a holistic single-case study that includes also features of action research. The data is collected by conducting 37 semi-structured theme interviews with 41 interviewees in a case company and by using observations to support the interview data. The results indicate the successful implementation of category management could be facilitated by following a structured process that includes securing the enablers, ensuring smooth execution of category management process steps and gathering the benefits of successful implementation. Furthermore, the process should be supported by change management tools such as the three-step process and force field analysis that help to evaluate the forces either driving or restraining the implementation and to define practices for strengthening or reducing them.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
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