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Improving Scientia’s timetabling using key performance indicators : a case study at Utrecht University for Scientia

Simons, A.M. (2018) Improving Scientia’s timetabling using key performance indicators : a case study at Utrecht University for Scientia.

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Abstract:This paper zooms in on the timetabling problem faced by Scientia, which is a market-leader in academic timetabling & resource scheduling software. Scientia currently envisions a new way of scheduling where key performance indicators (KPIs) are the key and starting point of the timetabling process. Scientia wants to know if their current set of KPIs is sufficient. To get more insight into Scientia’s new way of scheduling, the paper focusses on a case study at Utrecht University (UU) and state the research question: Which set of timetable KPIs does Scientia need to offer to fit the objectives of Utrecht University? When compared to Scientia’s set of KPIs, we can define fifteen of these KPIs that cannot be directly connected to Scientia’s set of KPIs. Finally, there is a discussion on the gap between the KPIs of UU and the KPIs of Scientia, by showing how the category of student KPIs can be realized within Scientia’s relational database. Three new KPIs are found that can be added to the existing set of KPIs of Scientia: Completeness of the timetable, Communication of timetabling changes and Travel time . We recommend Scientia to add these KPIs to their existing set.
Item Type:Essay (Bachelor)
Clients:
Scientia, Cambridge, England
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:50 technical science in general, 85 business administration, organizational science
Programme:Industrial Engineering and Management BSc (56994)
Link to this item:http://purl.utwente.nl/essays/77034
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