University of Twente Student Theses


EU Nationals in the UK under pressure due to Brexit : does an apology help?

Czerny, Juliana (2019) EU Nationals in the UK under pressure due to Brexit : does an apology help?

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Abstract:Apologies play a key role in ameliorating a conflict between two groups. In relation to this, the current study assumes that the expression of emotions can enhance the outcome of an intergroup apology in terms of for instance more forgiveness and satisfaction. This study proposed that there are three factors which mediate the relationship. That is, responsibility-taking, suffering and sincerity. In relation to this, feeling-expressions are assumed to strengthen the extent to which the perpetrator is perceived as suffering and taking the responsibility for the wrongdoing. In turn, higher inferences of responsibility-taking, respectively suffering, are proposed to lead to more perceived sincerity. Finally, through increased inferences of sincerity, it is anticipated that more positive outcomes will follow. These assumptions were tested through an experiment within the context of Brexit. Finally, the results have provided proof for the proposed model. Thus, the outcomes of the current study support the suggested role of responsibility-taking, suffering and sincerity in explaining the positive relationship between feeling-expressions as part of an apology and more favorable outcomes.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
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