University of Twente Student Theses
The influence of leaders' verbal and nonverbal behavior on perceived leadership effectiveness
Lauk, Mariett (2019) The influence of leaders' verbal and nonverbal behavior on perceived leadership effectiveness.
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| Abstract: | The aim of this MSc thesis is to examine what verbal and nonverbal human behaviors, displayed by leaders in regularly held staff meetings, influence perceived leadership effectiveness. In order to do so, the verbal and nonverbal behaviors of 45 leaders in regularly held staff meeting of a Dutch public organisation were video-recorded and coded. The degree of perceived effectiveness of the leaders was measured by followers and experts, using items from the so-called MLQ. Findings indicate differences in the types of behaviors that influence follower and expert ratings of leadership effectiveness. The followers' perceptions of their leadership effectiveness seem influenced by the leaders' gazing behavior and the frequency of displaying so-called adaptors. Expert ratings of leadership effectiveness appeared influenced by hand gestures, facial expressions and adaptors. The thesis ends with four major recommendations for future research in this area. |
| Item Type: | Essay (Master) |
| Clients: | Lauk, Germany |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/77222 |
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