University of Twente Student Theses


Enhancement in process mining : guideline for process owner and process analyst

Yasmin, Fitri Almira (2019) Enhancement in process mining : guideline for process owner and process analyst.

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Abstract:Business process in an organization consists of numerous activities performed by different actors. A process model is a representation of process executions. In practices, a process model is typically created through meetings and interviews with various stakeholders in the organization. This traditional approach usually takes up to several years to complete. On the other hand, process mining offers an automatic means to develop a process model. The process model discovered by process mining is based on actual process behavior recorded in the event log. However, process mining is a relatively young field, and there is a lack of attention about how to perform a process mining project. In this thesis, we proposed a three-phase process analysis approach using process mining techniques involving process owner and process analyst. The application of the proposed approach is demonstrated using real-life data sets. The approach elaborations and result of the demonstration is combined into a “guideline” document in the form of a white-paper. For evaluation purpose, the guideline is presented to potential process mining users.
Item Type:Essay (Master)
Unknown organization, ENSCHEDE, Netherlands
Faculty:EEMCS: Electrical Engineering, Mathematics and Computer Science
Subject:54 computer science
Programme:Business Information Technology MSc (60025)
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