University of Twente Student Theses


It’s all about the money : how HRM and Job Crafting interrelate in the Gig Economy

Holst, Inge van (2019) It’s all about the money : how HRM and Job Crafting interrelate in the Gig Economy.

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Abstract:The aim of this explorative study is to establish the relationship between HRM and job crafting in the management of gig worker performance. To examine this, interviews with twenty gig workers of thirteen different gig work platforms were conducted to gain insights in the perceived HRM, the job crafting initiatives of the gig workers and how these relate to one another. The results show that with gig work, HRM practices are offered by both the platform and the client and that in the gig economy the forms of job crafting that are practised differ from than those found in traditional organisations. Furthermore, evidence for multiple types of relationships between HRM and job crafting was found. Which type of relationship applies depends in the first place on the combination of HRM practice and form of job crafting. With some combinations, multiple scenarios are possible. Then the degree in which an HRM practice is offered and the usefulness of the HRM practice offered determine which scenario applies. Moreover, the relationships between the HRM practices and the different forms of job crafting were found to be moderated by other HRM practices, such as a limiting or anonymous platform structure, as well as by personal characteristics of the gig workers, such as income dependency or disinterest in challenge.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
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