University of Twente Student Theses


Success factors for RPA application in small and medium sized enterprises

Teunissen, T. (2019) Success factors for RPA application in small and medium sized enterprises.

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Abstract:An upcoming trend in the automation of processes in companies is the Robotic Process Automation (RPA) technology. More and more companies are starting to implement RPA, since the benefits are proven to be considerable and come quickly. However, till now most of the companies implementing and adapting to RPA are large enterprises. Small and medium-sized enterprises (SMEs) are struggling to keep up with the large enterprises in adapting RPA and sometimes even failing to adapt. In this paper, key success factors of RPA are researched based on existing literature, in which we also look at the characteristics of SMEs. Afterwards, expert interviews are utilized to validate and complete the list of key success factors found in the literature. Moreover, a case-study of an RPA implementation within an SME is performed to test the success factors. The paper concludes with a framework of key success factors for implementation of RPA in SMEs and a research agenda for further work.
Item Type:Essay (Bachelor)
Faculty:EEMCS: Electrical Engineering, Mathematics and Computer Science
Subject:54 computer science, 57 mining engineering
Programme:Business & IT BSc (56066)
Awards:Best paper award
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