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Research on the importance of ISO 9001 and ISO 14001 for the core suppliers of Ovimex : A qualitative study based on literature and benchmarking with regard to the practice of Ovimex.

Pasman, Jordy (2018) Research on the importance of ISO 9001 and ISO 14001 for the core suppliers of Ovimex : A qualitative study based on literature and benchmarking with regard to the practice of Ovimex.

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Abstract:This thesis relates to the ISO 9001 and ISO 14001 obligations for suppliers and is specifically aimed at Ovimex, a printing company based in Deventer, The Netherlands. The aim of this research is to determine whether ISO 9001 and ISO 14001 obligations for suppliers of Ovimex leads to higher product quality and delivery reliability. This thesis uses a literature study and a benchmark that involved interviewing companies that work with such obligations. Both the benchmark and the literature study indicate that an ISO 9001 obligation on suppliers has a positive influence on delivery reliability and product quality. In addition, having an ISO 9001 and/or ISO 14001 obligation positively influences the buyer-supplier relationship due to a common language and the willingness to share knowledge with suppliers and customers. However, the above results only occur when the ISO guidelines are implemented with the intention of improving internal processes and will not occur if the supplier obtains the certificate for marketing purposes only. Because ISO 9001 certified suppliers are related to higher delivery reliability and product quality, Ovimex is advised to make this certificate mandatory for all suppliers of leverage items.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:https://purl.utwente.nl/essays/77865
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