University of Twente Student Theses
Co creation of value : an explorative study of a service dominant orientation in the conservatory industry.
Fiselier, B.T. (2019) Co creation of value : an explorative study of a service dominant orientation in the conservatory industry.
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| Abstract: | An explorative study in the field of HRM of a service-dominant orientation is performed in this thesis. This was done via a multiple case study approach in which 9 people in 3 organizations have been interviewed. Via interviews conducted in the conservatory industry, and a general survey to measure presence of S-D capabilities, multiple forms of intellectual capital theory and HR practices have been found in support of the 6 S-D capabilities. In particular human and social capital seems to be supportive of S-D capabilities. A lack of organizational capital can be considered industry specific and should be more thoroughly investigated in the future. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/77871 |
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