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Logistical improvements of the arrival process at CSI Twente : A process-wide analysis providing improvement options at three ambition levels using a timeslot allocation system.

Ensink, E.S. (2019) Logistical improvements of the arrival process at CSI Twente : A process-wide analysis providing improvement options at three ambition levels using a timeslot allocation system.

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Abstract:The goal of this study is to improve the logistics of the arrival process of CSI Twente, by reducing waiting times and increasing safety and satisfaction. Therefore, the literature is consulted about queuing theory and the process of the current situation is analyzed to find the bottlenecks. We established three improvement options at different ambition levels, using a timeslot allocation system. With this system, the improvement options tackle the five identified bottlenecks and put five information points forward. This makes the service- and arrival rates more constant. The improvement options are compared to the current situation, using five key performance indicators, which resulted in improvements up to 61.97% in means of the duration of the process. In addition, the exploding queues of the current situation are reduced to 0.324 horse trucks and 12.992 horses with corresponding waiting times of only 0.955 and 7.099 minutes. Therefore, the use of one of the three improvement options at different ambition levels result in a reduction of waiting times and an increase in safety and satisfaction.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:55 traffic technology, transport technology
Programme:Industrial Engineering and Management MSc (60029)
Link to this item:http://purl.utwente.nl/essays/78014
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