University of Twente Student Theses


Talking Twents; A dialect directory for the care professional

Raalte, A. van (2019) Talking Twents; A dialect directory for the care professional.

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Abstract:The Dutch care industry is an industry constantly faced with challenges, as the number of patients increases so do the costs. Nonetheless, the industry is expected to provide good care to all. One component of good care is a good relationship between a patient and care-provider. The main objective of this study is to find whether the use of dialect, by a care-provider, affects the perceived relationship with a dialect-speaking patient, and thus whether the care industry could benefit from this, and the role of relationship duration in this perceived relationship. To gain insight into the effects of dialect on the patient/care-provider relationship a two (fluent/disfluent) by two (long-term/short-term) online experiment has been conducted. Perceived relationship is defined by: expertise, loyalty, and patient engagement. Results indicated that the manipulations were mostly perceived as intended and fit for the study. The results indicated a significant positive effect of fluency on all three constructs and that the relationship duration positively affects loyalty, while negatively affecting expertise. Based on these outcomes, care organizations and care professionals are recommended to use and stimulate the use of dialect as a tool.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies
Programme:Communication Studies BSc (56615)
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