University of Twente Student Theses


Organisational Knowledge Source Identification Opportunities and their Utilisation for Knowledge Sharing

Sotscheck, Julian (2019) Organisational Knowledge Source Identification Opportunities and their Utilisation for Knowledge Sharing.

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Abstract:This research paper contributes to a better understanding of organisational opportunities to identify knowledge sources within the organisation. It does so acknowledging the problem of individuals to engage in knowledge sharing beyond their immediate surrounding, as they lack the ability to identify other knowledge sources beyond their immediate surrounding. Furthermore, the paper investigates the engagement in knowledge sharing in organisations to describe the link between the organisational opportunity for knowledge source identification and the engagement in knowledge sharing. It focuses on the two knowledge sharing concepts knowledge transfer and collaborative help. To arrive at the descriptive results, a sample of medium and large sized organisations has been investigated by interviewing organisational members. Seven different opportunities for knowledge source identification can be described on the basis of the such interviews. Most of such utilise the same concept of communicating individual’s attributes across the organisation. A different approach was found to focus on the reachability of knowledge sources based upon request. The personal network is described as number one location for knowledge sources. To venture beyond that, the opportunity for knowledge source identification that leads to most utilisation of knowledge throughout the organisation seems to be the use of People Portals and organisational wikis. Doing so knowledge transfer has been found to be the most present form of knowledge sharing, being utilised for both the operational task at hand and other demands such as for personal learning and a drive of personal interests.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
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