University of Twente Student Theses


Toward a framework on the technology affordances for HRM of gig workers

Masselink, J.G.M. (2019) Toward a framework on the technology affordances for HRM of gig workers.

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Abstract:Since a few years, more and more people work in the so-called gig economy where workers are hired and get paid per task. Due to their independent contractor status, they are differently managed and are not entitled to social protection. Furthermore, the use of technology in the gig economy influences how gig workers are managed. The use of technology to manage gig workers and the consequences of using technology to manage gig workers have been examined from different academic disciplines, all related to HRM. Though these insights have not been connected and therefore this study aims to derive a common framework, from the literature, on how technology is used to manage gig workers. To derive a common framework of the different technologies used, also called technology affordances, a structured literature review was performed. This gave different insights into how technology was used and the themes described and analysed about the gig economy. It appeared that all the HRM-activities in the gig economy use technology, except for training and development. Activities that technology affords are surge pricing, automated payment, automatic recording and monitoring of conversations, support, performing tasks on a mobile device, warning platforms, navigating workers, task assignment, objective monitoring by platforms, subjective evaluation by clients, and selecting and matching.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
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