Exploring Characteristics of an Employee Engagement App

This report presents the results of the explorative multi-method study into characteristics of mobile app-based employee engagement surveys. Based on fourteen interviews with employees, managers and software developers, but also informed by the analysis of multiple documents, our conclusion is that the app-based employee engagement survey is a successful substitution for traditional engagement surveys. The level of engagement is measured more frequent and the collected data is processed and displayed instantly. Employees gain insights in the aspects that affect their work experience and they can identify patterns that influence their job performance. The managers and their employees are motivated and activated to improve the work environment.