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Influence of Different Factors on User Motivation for e-Health : Using the stress-management application BringBalance as a case example

Burgler, B.A. (2019) Influence of Different Factors on User Motivation for e-Health : Using the stress-management application BringBalance as a case example.

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Abstract:Background: Stress under employees has increased extremely in the Netherlands and is imposing great pressure on public health. A large group of employees is at risk of suffering from long-term consequences of stress, which asks for affordable and scalable solutions for the prevention of stress. Therefore, mobile e-health applications have great potential for the prevention of stress. However, the effectiveness of e-health is often reduced by a lack of user motivation. The COM-B system and SDT describe contextual and internal factors that can influence motivation. This study will use these models to identify factors that influence user motivation for e-health, based on the experiences of users of the stress-management application BringBalance. Objectives: The aim of this study is to identify the influence of the different components of the COM-B system and the SDT, by finding barriers and stimulators, which decrease or increase the motivation to use BringBalance. Also finding possible improvements for increasing user motivation by making use of the category dialogue support of the PSD-model will be investigated. Methods: Qualitative research was performed by conducting semi-structured interviews with seven new users of BringBalance in order to identify barriers, stimulators and possible improvements to increase user motivation for stress-management. Results: Results showed that in the case of BringBalance, user motivation was mainly decreased by the character of the application, such as the demandingness, while the content of the stress-management application was mostly experienced as stimulating. Besides, several improvements were mentioned to increase user motivation, such as the customization of reminders. Conclusion: The combination of the COM-B system and the SDT provided a good overview of the contextual and internal factors that influenced user motivation for the stress-management application BringBalance. Also, the features of the category dialogue support of the PSD-model are promising in reducing a barrier, using a stimulator or preserving the balance between both in order to increase user motivation. Therefore, the combination of the COM-B system, SDT and PSD-model can be useful for increasing user motivation for e-health application. Keywords: user motivation, e-health, stress-management, COM-B system, self-determination theory, persuasive features, PSD-model, dialogue support
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology MSc (66604)
Link to this item:http://purl.utwente.nl/essays/78679
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