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The development of a maturity model to evaluate and update a performance measurement system’s lifecycle in the operations and logistics sector

Peters, Lynn (2019) The development of a maturity model to evaluate and update a performance measurement system’s lifecycle in the operations and logistics sector.

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Abstract:The purpose of this paper is to develop a maturity model that enables the evaluation and enhancement of a performance measurements systems lifecycle for the operation and logistics department at an organisation of choice. Focusing on the design, implementation and usage of a performance measurement, success-factors and necessities for each phase are identified to form the maturity model. The success-factors and necessities were first identified in literature before being validated by a single case study.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:http://purl.utwente.nl/essays/79112
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