University of Twente Student Theses
The impact of burnout on innovative work behavior under the influence of individual resilience and environment effects
Phan, Thanh Tung (2019) The impact of burnout on innovative work behavior under the influence of individual resilience and environment effects.
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| Abstract: | Innovativeness, both in organizational level and individual level, is highly beneficial. On an organizational scale, focus on innovation has been proven to improve company’s performance, including financial success, profitability and achieving competitive advantage in a dynamic environment. (Capon et al., 1992; Han, Kim and Srivastava, 1998; Oldham and Cummings, 1996; Shalley, 1995; Yuan and Woodman, 2010). However, innovativeness always has its root in individuals (Van de Ven, 1986), so it’s not possible to build an innovative organization without individual innovativeness. Innovation also helps employees to adapt effectively to the job, leading to anticipated benefits such as demand–ability fit, performance enhancement, job satisfaction, reduced stress levels, better interpersonal relationships, well-being, and personal growth (Janssen, Van de Vliert and West, 2004). In this research, we use innovative work behavior (IWB) as the indicator of individual-level innovative activities. IWB does not stop at having novel ideas, but it also includes the process of championing the ideas, testing and implementing them (Kanter, 1988; Scott and Bruce; 1994). Burnout is a phenomenon defined in the 1970s. Freudenberger (1974, p.159) first describes burnout as “to fail, wear out or become exhausted by making excessive demands on energy, strength or resources”. Maslach (1982) expanded the definition of burnout into 3 aspects: Emotional exhaustion, depersonalization and loss of personal accomplishment. Burnout lead to problems such as lower motivation, work engagement and performance. Most researches on burnout were done for highly stressful careers like medical, academic and sport (for example: Glasberg, Eriksson and Norberg, 2007; Gucciardi et al., 2011). Not much has been done on conventional environments, as well as the connection of burnout with innovative outcome. In fact, a search combining “Consequence(s) of burnout” and keywords related to IWB, innovativeness or creativity yields no result on Web of Science. This research will figure out the impact of burnout on IWB, and also examine the effects of environmental elements, such as leader-member exchange (LMX) and stressors. Another element we will consider is individual resilience, which is defined as emotional stamina, which helps its bearer to adapt and overcome misfortune in life and reduce negative effects from those events (Wagnild and Young, 1993). In summary, the research questions of this study are: (1) the impact of burnout on innovative work behavior (IWB), and (2) the moderating effect of individual resilience and environmental effects on that impact. The first section of this study will be dedicated to the process of systematic literature review to find out a correct approach and theoretical framework, then proceed on building theories and hypotheses. The second part will explain method of collecting and analyzing data. The data used in this study was kindly provided by a research team supervised by Prof. Dr. De Weerd-Nederhof. Phan Thanh Tung July 26th, 2019 [Page 3 of 43] Confirmatory factor analysis was then used to confirm each factors used in the questionnaire, before multiple regression models was run to test the hypotheses. The next section will be spent on discussing the results we got from regression models. We found a negative correlation between burnout and IWB. Social leader-member exchange moderates that correlation and makes it less negative, when individual resilience moderating effect makes it more negative. Work stressors’ moderating effects are found to be insignificant. The study fills the gap between burnout and innovative behavior, and provide starting points for further researches. In the final section, we present suggestions for later researches based on result of our analyses, as well as limitations that we figured out in the process of completing this research. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/79132 |
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