University of Twente Student Theses

Login

Changes in team communication patterns in critical situations : using REM to study the difference in communication patterns between critical and non-critical situations

Oever, Floris van den (2019) Changes in team communication patterns in critical situations : using REM to study the difference in communication patterns between critical and non-critical situations.

[img] PDF
1MB
Abstract:Teams operating in time-pressured, dynamic environments frequently need to cope with critical situations varying in complexity and hazard. To cope with critical situations, teams may have to adapt their communication processes. Adaptation of team communication processes has been studied mostly at relatively short time frames (minutes). Literature on adapting communication at longer time frames (hours) is limited. This study used the Relational Event Model to compare team communication in critical and non-critical situations of pediatric cardiac surgeries and Apollo 13 Flight Director’s voice loops. Teams showed some flattening of communication structures in critical situations. Both teams maintained institutional roles and displayed closed-loop and information seeking communication. The exact way teams adapt to critical situations may differ depending on team and team size. Findings may inform team training procedures or team structure development.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology MSc (66604)
Link to this item:http://purl.utwente.nl/essays/79340
Export this item as:BibTeX
EndNote
HTML Citation
Reference Manager

 

Repository Staff Only: item control page