University of Twente Student Theses


Managing digitalization in public organizations : the role of managing organizational processes and actors

Escolano Balkema, Maximiliano (2019) Managing digitalization in public organizations : the role of managing organizational processes and actors.

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Abstract:We find digitalization all around us in our everyday life. More and more processes are becoming automated, inter-connected or simply made easier through technological innovations. Digital transformations are understood as adopting disruptive technologies to increase productivity, value creation and the social welfare and it encompasses the combined effects of certain digital innovations and their interactions with organizational actors, structures or values and the way they shape, affect, replace or complement the existing way an organization is structured, and organizational actors are managed. In this research we aimed to understand in what way digitalization shapes the way organizational processes and organizational actors are managed in public organizations. The case was selected because the organization is in the process of implementing digitalization throughout the organization. The interviewees were selected based on their roles in the digitalization process of the organization or their experience with the transformation. The main findings were that the digital transformation had led to more data-driven organizational processes, which in turn led to a more coordinated work structure. Further, the management of organizational actors needed a different approach from managers, where a more personal relationship-oriented approach was asked, in order to cope with increases in pressure and job demands.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
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