University of Twente Student Theses
The effect of servant leadership on healthcare employee psychological safety and employee behaviours that lead to job thriving and performance
Sanchez, Elisa C (2019) The effect of servant leadership on healthcare employee psychological safety and employee behaviours that lead to job thriving and performance.
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| Abstract: | Purpose: There has been increasing attention in the media regarding the job pressure of nurses and the shortage of nurses in healthcare. The aim of this research was to examine nurses, from different Dutch hospitals, perceptions of psychological safety. We wanted to see if certain behaviours occur among these nurses in term of their perception of psychological safety in their workplace. Ultimately we wanted to see if the servant leadership style of the team leader has an effect on the psychological safety of nurses and if so, what kind of behaviours and do these result in thriving and job performance. Design/methodology/approach: Five different Dutch hospital teams were analysed for this study. We used a mix-method approach; individual interviews were held among the team leaders (n=5), an observation was done during the regular staff meetings (n=5); and there was also a survey for the team leaders and the nurses (n=81). Findings/practical recommendations: The results show that servant leadership has an effect on psychological safety and thriving of employees. Additional behaviours were found to be related to psychological safety like voice, back-up and innovative work behaviour. The results also show that the nurses seem to be under serious work pressure. These findings were supported by the interviews and the naked-eye observations we made in this study. Limitations: For this research we had a small sample size. Due to the shortage of nurses in the hospitals most teams did not want to participate in this study. Reasons were; lack of time and not wanting to give the nurses even more work to do by participating in the survey. Keywords: Servant leadership, psychological safety, voice behaviour, back-up behaviour, innovative work behaviour, job performance, thriving, health care, hospitals, nurses |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 85 business administration, organizational science |
| Programme: | Business Administration MSc (60644) |
| Link to this item: | https://purl.utwente.nl/essays/79656 |
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