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Assessment of a pods system to reduce waiting and throughput times in an Emergency Department

Goday Verdaguer, A. (2019) Assessment of a pods system to reduce waiting and throughput times in an Emergency Department.

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Abstract:The Emergency Department of Auckland City Hospital (New Zealand) wanted to know the effects on their waiting and throughput times of changing their model of care. Until December 2018, there was a general pool of physicians where they worked together as one group to treat all services. The ED decided to unpool the Medical staff and to establish teams of physicians and nurses to provide care to specific patient groups in particular geographic area within the ED. This new system is referred to as the “pods” system, whereas the previous situation was the “no pods” system. This thesis is built upon the research initiated by scholars from the University of Auckland. We first improve and extend the discrete-event simulation model developed by them. Then, we create a staffing model to allocate physicians to pods. With these two models, we assess the effects of the no pods and pods systems on the waiting and throughput times and how these two behave when adding extra staff.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Industrial Engineering and Management MSc (60029)
Link to this item:http://purl.utwente.nl/essays/79746
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