University of Twente Student Theses


TMS predictors in departments and small organizations

Hartsuiker, Kristel (2019) TMS predictors in departments and small organizations.

[img] PDF
Abstract:In today’s fast changing business environment knowledge is becoming increasingly important which emphasizes the need to find ways to effectively use knowledge that already exists in organizations. Transactive memory systems (TMS) consist of connected individuals that exchange knowledge based on the understanding “who knows what,” which helps to make knowledge more findable and accessible. As such, TMSs can help to facilitate the effective use of knowledge because its members share the responsibility for encoding, storing, and retrieving knowledge. Because TMSs provide several benefits, such as effective knowledge use and improve performance, it is important to understand how these systems can be facilitated. So far little research has been conducted into TMS predictors in organizational contexts. As such, the focus of this study was to explore TMS predictors in departments and small organizations. This study specifically focused on the predictors colleague familiarity (through employment duration and the number of different colleagues collaborated with), trust, psychological safety, and group identification. In addition to that, this study also explored the moderator role of knowledge exchange norms on the relationship between group identification and TMS. The likely presence of TMS was indicated through a proxy variable of TMS. The findings of this study demonstrated that both trust and psychological safety were significant variables in predicting the TMS proxy variable. These findings indicate that it might be valuable for managers to increase the levels of trust and psychological safety to facilitate TMSs in their departments and small organizations. Moreover, future research should continue to explore antecedents that can facilitate TMS.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:70 social sciences in general, 81 education, teaching
Programme:Educational Science and Technology MSc (60023)
Link to this item:
Export this item as:BibTeX
HTML Citation
Reference Manager


Repository Staff Only: item control page