University of Twente Student Theses


The intention for adoption and acceptance of mhealth apps: a study into the UI and UX factors that contribute to mhealth app use intention

Papanikou, Metaxia (2019) The intention for adoption and acceptance of mhealth apps: a study into the UI and UX factors that contribute to mhealth app use intention.

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Abstract:Due to the rapid development of technology, the number of the available mobile health applications on the internet is enormous. People who want to use health applications are facing a great number of options, from which they have to choose the most suitable for them. Many researchers have focused on the continuance of health apps during long-time use, but not on the predictors of health apps use intention after the first user experience. The purpose of this study is to investigate the role of UX and UI simplicity on health applications, and its importance for the acceptance of such applications after the first use. To research that, 30 individuals were chosen to be part of a usability test of a mobile health application which they had never used before; they had to think aloud while carrying out an assigned task on the examined health application. This interaction process, which was being video recorded, was followed by interviews with the participants. The results of the study indicate which factors can contribute to the use intention of mobile health applications after the first user experience. It is argued that the user’s acceptance is strongly dependent on the simplicity of the navigation. A good and logical order of the navigation steps is the first thing that users notice and appreciate. Similarly, the perceived ease of use, the amount of nutrition information and use instructions on the interface can determine if a health app is going to be accepted. The study shows that the visual aesthetics, the completeness of the app in terms of nutrition information and functions, and its perceived usefulness can also predict its use intention. Based on the determinants of mhealth apps use intention, several design optimizations are suggested in order to make the examined health app more user-friendly, but also in order to show how similar mhealth applications could be designed to be more easily accepted by the potential users.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies
Programme:Communication Studies MSc (60713)
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