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To what extent is client satisfaction in youth care influenced by the way Dutch municipalities organize the commissioning of youth care? Determining the influence of commissioning aspects and contextual factors on client satisfaction in youth care

Koehorst, D.S. (2019) To what extent is client satisfaction in youth care influenced by the way Dutch municipalities organize the commissioning of youth care? Determining the influence of commissioning aspects and contextual factors on client satisfaction in youth care.

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Abstract:Since 2015 Dutch municipalities are responsible for commissioning youth care services. Municipalities were made responsible to improve the provision of youth care. However, the number of complaints regarding youth care increased with 42% in 2016 compared to 2015. The increase in complaints in 2016 could be an indication that client satisfaction in youth care was declining. An increasing number of complaints could be linked to the way municipalities organize the commissioning of youth care. Dutch municipalities could choose to deliver youth care services themselves (in-house procurement) or contract another party for service delivery (outsourcing). Almost all Dutch municipalities outsourced these services and used the director model for the commissioning of youth care. This model consists of various aspects, including, reimbursement structure, contract duration/extension, inter-municipal cooperation, the extent to which clients can choose their preferred provider and municipal expenses. The objective of this research project was to determine to what extent client satisfaction in youth care was influenced by the way Dutch municipalities organize the commissioning of youth care. In addition, contextual factors were examined to gain insight into other possible determinants of client satisfaction in youth care.
Item Type:Essay (Master)
Clients:
Unknown organization, Enschede
Faculty:TNW: Science and Technology
Subject:70 social sciences in general, 88 social and public administration
Programme:Health Sciences MSc (66851)
Link to this item:http://purl.utwente.nl/essays/79894
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