University of Twente Student Theses


Lean and employee well-being

Griend, David Charles van der (2019) Lean and employee well-being.

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Abstract:This mixed-method study researches the relationships between Perceived Lean Adoption and Employee wellbeing and Job Performance. A positive relationship, mediated by Relational Coordination (Gittell & Waltham, 2011) and moderated by effective Leadership Behaviour (Van Dun, Hicks, & Wilderom, 2017) was predicted. Study 1, video observation of lean teams performing week and day start events, focussing on the leader’s display of supportive behaviours. Study 2, questionnaires distributed among operational team members assessed: Perceived Lean Adoption, Relational Coordination, Leadership Behaviour of their team leader, Employee Well-being and Job Performance. We have utilised three main hypotheses: direct relations; independent and dependent, mediating variables and direct and moderating relationships of Leadership Behaviours. Study 3, team leaders and team members were interviewed using the critical incidence technique (CIT) (Flanagan, 1954). We found behavioural determinants of actors in good and bad lean practices. Study 1 showed observed behaviours to be Relationship-Oriented Leadership. Study 2 found a significant positive correlation between Perceived Lean Adoption and Relational Coordination (shared communication dimension; t=2.94, p=.003, shared relationships dimension of Relational Coordination (t=1.99, p=.047). Moreover, Perceived Lean Adoption and Task- and Relation-Oriented Leadership Behaviour show a significant positive relations (t=3.26, p=.001; t=2.32, p=.021). The data do not support all other posed assumptions and paths. Furthermore, no moderation effect was found. Study 3 found the underlying determinants of employee behaviour in good and bad lean practices. Keywords: Lean Management, Employee Well-being, Leadership Behaviour, Health, Psychology.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology, 85 business administration, organizational science
Programme:Psychology MSc (66604)
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