University of Twente Student Theses


Major characteristics of verbal interrupting behavior in leader-follower interaction: an explorative research

Vrieze, L.G.J. de (2020) Major characteristics of verbal interrupting behavior in leader-follower interaction: an explorative research.

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Abstract:This research aims to provide insight in the relationship of interrupting behavior with verbal behaviors, employee effectiveness, job satisfaction, work values and affective states. Correlations are used to indicate relationships between interrupting behavior and the variables mentioned above. The relationships will be tested for leaders, followers and employees. This thesis tries to answer the research question: “What are major characteristics of interrupting behavior within teams of a public organization in the Netherlands?. Two types of data will be used; individual questionnaires responses and coded behavior of employees team meetings. The coded behavior is coded with the CMOB codebook. With the use of SPSS, the data is analyzed to make correlation tables. The findings will help answer the research question. Leaders and employees who steer the conversation interrupt more than those who do not. Males interrupt more than females. Leaders with high job-satisfaction, traditional work values and positive affect interrupt more, while leaders who express their own opinion and have a transformational leadership style interrupt less. Followers which express their own opinion, give negative feedback have a higher education level interrupt more, while followers with traditional and accommodating work values interrupt less. There are no significant relationships between effectiveness and interrupting found within both the leaders and followers. Future research can elaborate on the findings of the present study by performing multiple regression analyses on the significant outcomes of this study. Potential future research should include the relationship between states of affect and interrupting behavior and work values and interrupting behavior. Furthermore future research could test the outcomes of this study on team level.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
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