University of Twente Student Theses

Which factors are important for the implementation to establish and employ an evaluation framework for the utilization of RPA in existing and new (sub-) processes at MAN T&B SE in the department of procurement?

Wedig, Kristin (2019) Which factors are important for the implementation to establish and employ an evaluation framework for the utilization of RPA in existing and new (sub-) processes at MAN T&B SE in the department of procurement?

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Abstract:	This thesis identifies RPA process criteria to evaluate a criteria framework to determine the usability of RPA for processes in the procurement department efficiently. The composition of the process criteria list is done by an analysis of the current literature, as well as by interviewing RPA experts in the Volkswagen Group. The literature section further provides necessary information about the terminology of RPA, benefits, process assessment and functional areas of RPA. The comparison of the criteria in the literature with the expert interviews acknowledges, that common factors such as repetitiveness and cost/time saving are crucial for an RPA implementation framework. However, the interviews revealed missing input factors as user management/identification. The results of the literature research are further crucial as a foundation to embrace future projects regarding Robotic Process Automation for the department of procurement at MAN, for instance the mass price upload. At last, the thesis ends with the chapter conclusion and recommendation, which discusses the importance of CSR and the connection to RPA in the procurement department, briefed as a further research topic.
Item Type:	Essay (Bachelor)
Faculty:	BMS: Behavioural, Management and Social Sciences
Subject:	85 business administration, organizational science
Programme:	International Business Administration BSc (50952)
Link to this item:	https://purl.utwente.nl/essays/80644
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