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Ons Berichten 2.0. : Researching communication in elderly care, disabled care and mental health care for the proposal of a new messaging function within Ons

Tol, K. M. van (2020) Ons Berichten 2.0. : Researching communication in elderly care, disabled care and mental health care for the proposal of a new messaging function within Ons.

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Abstract:The goal of this research is to redesign Ons Berichten for both mobile and desktop use to meet the current needs of its users. These users include care professionals in elderly care, disabled care and mental health care. The background research, context analysis and needs assessment that were performed during this research have provided insight into the needs of the current users and the context in which Ons Berichten is used. Based on these insights, a list of requirements for the new version of Ons Berichten is formulated. These requirements are translated into functions for the new messaging function, based on which an interactive, digital prototype is created. During a focus group, cognitive walkthrough and heuristic evaluation with in-house experts, feedback on the proposed functions and usability of the prototype is collected. Next, after an update of the prototype, user evaluations are performed. These evaluations consist of individual usability tests and interviews, during which actual users of the software were approached for their feedback on the new prototype. The overall opinion of the participating users about all newly proposed functions was very positive, and some interface elements with usability issues were identified and updated.
Item Type:Essay (Master)
Clients:
Nedap, Groenlo, The Netherlands
Faculty:EEMCS: Electrical Engineering, Mathematics and Computer Science
Subject:05 communication studies, 54 computer science, 77 psychology
Programme:Interaction Technology MSc (60030)
Link to this item:http://purl.utwente.nl/essays/80703
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