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Building an improvement culture : an action research approach in a construction company

Vissers, J. (2020) Building an improvement culture : an action research approach in a construction company.

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Abstract:Scholars suggest that the culture of construction companies has changed towards focus on projects and acceptance of low quality and slow innovation rates. This action research project aimed to investigate these suggestions in practice and to facilitate the development of an improvement culture in a construction company. The longitudinal study featured a series of workshops coined as improvement projects (IPs) to achieve this. The problem-solving workshops provided social outcomes, as self-efficacy and motivation amongst practitioners increased. The desired task-related outcomes were not achieved, since existing culture and lacking management support overruled well-crafted action plans. Employees prioritised project work over improvement activities, which hampers the development of an improvement culture. Altogether, IPs can contribute to developing culture, but their sole implementation is not a short-cut route towards long term success. Keywords: construction industry, culture, improvement culture, continuous improvement, process, behaviour, motivation, self-efficacy
Item Type:Essay (Master)
Faculty:ET: Engineering Technology
Programme:Construction Management and Engineering MSc (60337)
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