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Implementing digitalization for public managers : A study to which leadership behaviours are best suited for implementing digitalization at public organizations

Heiligenberg, F.S. van den (2020) Implementing digitalization for public managers : A study to which leadership behaviours are best suited for implementing digitalization at public organizations.

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Abstract:The past decade many organizations are wanted to digitalize. However, transforming into a more digital organization is not done easily. Organizations have to implement more tools and systems that allow them to become digital. This process is called digitalization. Digitalization is especially hard in public organizations, because of the many actors that need to be reckoned with during digitalization. Research points out that the line-managers have a crucial part in the implementation, but there is no research combining the role and behaviour of line-managers in the process of implementing digitalization in a public organization. To get an in-depth view on the digitalization by line-managers, a qualitative study at the educational support department of a university was conducted. The results showed that relationship and change-oriented behaviour were leadership behaviours that are necessary to help the implementation of digitalization. Next to this three more leadership behaviours were encountered that were not addressed and are used by managers in the process of implementation digitalization. Lastly, this study shows the necessity of a context open and willing for change during the implementation of disruptive changes such as digitalization.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:https://purl.utwente.nl/essays/80814
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