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The moderating effects of national culture on the relation between social capital and supplier satisfaction

Kok, R.W.M. (2020) The moderating effects of national culture on the relation between social capital and supplier satisfaction.

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Abstract:This study tries to merge two commonly used theories in the purchasing management literature: social capital theory and the Hofstede cultural dimension’s theory. The increasing importance of the purchasing function in organizations allow the application of these kind of theories which stem originally from other disciplines. Both theories are becoming more and more popular in all kind of business fields, also in the field of purchasing management. Although there is not a clear consensus of what social capital theory exactly encompasses, it is key in buyer-supplier relationships. In this and previous studies, the three social capital constructs are expected to be antecedents of supplier satisfaction. To test this, the model of Bohnenkamp (2018) is replicated. Besides this, measurement items of Villena et al (2011) are also (partially) used which allow for a reasonable comparison of these two measurement models of social capital. The biggest contribution of this study is where social capital theory and the Hofstede cultural dimension’s theory cross their roads: the moderating effect of culture on the relation between social capital and supplier satisfaction. The hypotheses of the supplier satisfaction antecedents and the moderator effects are tested by means of performing a questionnaire which is send to the suppliers of the case company. The sample size gathered in this study is rather small, which affects the study results. Only one moderator hypothesis is supported, whereas only one hypothesis regarding the supplier satisfaction antecedents is supported.
Item Type:Essay (Master)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Business Administration MSc (60644)
Link to this item:http://purl.utwente.nl/essays/80823
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