University of Twente Student Theses


Service Control Tower framework for spare parts service

Vries, D. de (2020) Service Control Tower framework for spare parts service.

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Abstract:In this research was investigated how a Service Control Tower (SCT) could improve usage of shared data in the supply chain network concerning Thales' spare parts service towards CZSK for both stakeholders. Thales’ role should give reliable lead times and promises on delivery dates and should reduce these lead times when possible and reasonable. In order to do so, Thales needs a sufficient inventory management which is also depending on a sufficient demand forecast. For this forecast they need to receive relevant data which are feedback on failure rates, failure modes and inventory levels. Combining this with the spare parts order history would give the possibility to predict orders more accurately than without this data. CZSK would benefit from receiving updated failure rates and up-to-date lead times. A SCT would have all this data and could give information to Thales on when to expect orders and the SCT could improve CZSK’S inventory management. In order to do so the SCT would recommend orders based on previously defined states. Thales would have insights in when to expect an order since they will see when an order will soon be recommended. For CZSK the order recommendation would ensure they order in time.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:Industrial Engineering and Management BSc (56994)
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