University of Twente Student Theses
Behavioral analysis of informal leadership in a Multi Team System context : a case study in railway traffic control
Been, Mayke (2020) Behavioral analysis of informal leadership in a Multi Team System context : a case study in railway traffic control.
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| Abstract: | To serve increasing challenging work demands, organizations are leaning progressively towards organizational systems, such as a Multi Team System (MTS), nowadays. MTSs are a relatively new way of organizing work by joining forces with multiple specialized teams in the system. Leadership is proven to play a key role in MTS success, more specifically informal leadership seems to be effective for MTSs. This study aims at contributing to future research and ultimately the optimization of informal leadership behavior in MTS contexts, by providing behavioral insights on a detailed level. To do so, a taxonomy for leader behavior (i.e. codebook) has been developed with insights from different research fields. The behaviors of a whole MTS have been minutely video-observed, in a case study with a routine and non-routine task context. As a reference, the behaviors of all the members in the MTS have been observed. Next, the three most occurring behaviors are being discussed in detail; informing, clarifying, and delegating. The results suggest that although the observed organization applies a horizontal hierarchy, the practice seems to show a more traditional hierarchy around the informal leader, which is more prominent in the routine task context than in the non-routine task context. |
| Item Type: | Essay (Master) |
| Faculty: | BMS: Behavioural, Management and Social Sciences |
| Subject: | 05 communication studies, 70 social sciences in general, 77 psychology, 81 education, teaching, 85 business administration, organizational science, 88 social and public administration |
| Programme: | Educational Science and Technology MSc (60023) |
| Link to this item: | https://purl.utwente.nl/essays/81304 |
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