University of Twente Student Theses

Exploring combinations of increasing autonomy and support that contribute to work-life balance, improved absenteeism and roster satisfaction Using fuzzy set qualitative comparative analysis (fsQCA)

Kamps, L.H.W. (2020) Exploring combinations of increasing autonomy and support that contribute to work-life balance, improved absenteeism and roster satisfaction Using fuzzy set qualitative comparative analysis (fsQCA).

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Abstract:	The aim of this research was to examine which combinations of self-rostering, use of modalities, worktime control, supervisory support and co-worker support contribute to work-life balance, improved absenteeism and roster satisfaction, in order to reduce the negative effects of shift work. Although substantial research towards worktime control has been conducted, little research towards self-rostering and conditions to make self-rostering successful has been carried out. Moreover, results of previous studies have contradicting findings and lack objective data from administrative sources. This study investigated combinations of conditions that lead to work-life balance, improved absenteeism and roster satisfaction. Secondary data collected within the Dutch police, which is currently experimenting with self-rostering and considered as a good representative of organizations working in shifts, was used. This data consists of interview data, survey data and data derived from the information system. The method used in this research was fsQCA. By using this method, it was possible to carry out a necessary conditions analysis and an analysis for sufficient conditions, by using fsQCA 2.5 software. The results showed that for each outcome three sufficient configurations were found, which shows that the principle of equifinality is applicable. This means that there are several configurations that lead to work-life balance, improved absenteeism and roster satisfaction. Except from one configuration, all configurations include a type of increasing autonomy over working times and support. It is important that an organization formulates a (main) goal when increasing worktime control. When this goal is formulated, organizations can look into the different configurations in order to find out which conditions to invest in and which not, in order to effectively achieve the goal. If worklife balance is the main goal, the focus should be on increasing worktime control, because it was found that work-life balance cannot be achieved when worktime control is absent. Moreover, the different configurations, including both synergies and substitutions between the conditions, showed that due to the absence of one or more conditions, other conditions should be present to be able to achieve work-life balance, improved absenteeism and roster satisfaction. Based on the findings, theoretical implications, practical implications, limitations and recommendations for future research are discussed.
Item Type:	Essay (Master)
Faculty:	BMS: Behavioural, Management and Social Sciences
Subject:	85 business administration, organizational science
Programme:	Business Administration MSc (60644)
Link to this item:	https://purl.utwente.nl/essays/81442
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