University of Twente Student Theses


Exploring the effects of errors on trust and information sharing in suicide negotiations

Berrada, E. (2020) Exploring the effects of errors on trust and information sharing in suicide negotiations.

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Abstract:This study explored the effects of errors in suicide negotiations. Real-life negotiators estimated that mistakes happen in every suicide negotiation (Oostinga et al., 2018a). Therefore, this study aimed to test the consequences of errors on the suspect and how to deal with them as a negotiator. The research consisted of a 2(perceived control over the error: on purpose, accidental) x 3(response strategy: apology, denial, deflection) between-participants design. A control addition was added where no error occurred, creating seven conditions which explored the effects of the variables on the trust of the suspect in the negotiator and the suspect’s information sharing. In the study, no statistically significant results were found. However, the main findings of this research indicated that an error did not necessarily damage the relationship between the negotiator and the suspect, as long as the negotiator apologized for it. In that case, an error occurring even increased the suspect’s trust and willingness to provide information. The main advice given to real suicide negotiators was to accept that errors might happen and to make sure to apologize for them. There were limitations that negatively influenced the results, which are discussed in this study. Future research could use this study as a basis and make improvements to come up with better results.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
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