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A multi-layered interface for older adults : a study into the learnability and user experience of an introduction layer for a mobile application

Geerts, E.P. (2020) A multi-layered interface for older adults : a study into the learnability and user experience of an introduction layer for a mobile application.

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Abstract:Background: Almost everyone uses a smartphone nowadays. Younger generations are used to the fact that computers and smartphones play a large role in their lives, and it often comes as second nature to use these technologies. For older adults it can be more challenging, especially combined with declining cognitive functions. To improve the process of learning to use a new application a multi-layered interface shows promising results. This way, users are presented with a simplified version to introduce them to an application in a stepwise manner. This study will use the mobile application Activity Coach, which guides people maintaining a healthy lifestyle. A simple introduction layer is added where advanced functions, settings and notifications are left out. Purpose: The aim of this study is to investigate the multi-layered approach in a mobile context. Central are whether it results in a better learnability and usability for older adults, as well as recording the attitudes and experiences of the users through a mainly qualitative approach. Methods: An interactive mock-up has been used to test an introduction layer. By means of a survey and in-depth interviews participants who used the introduction layer were compared with participants who used the application without the extra layer, and their experiences were analysed. Conclusions: Most users had a positive attitude toward using a multi-layered interface. Some reported it improved the task performance, but for the other half it did not. Many users would prefer if there was additional information about the functionalities of the application, such as an overview page of what you can do with the application. For some users, more guidance in the introduction layer is preferred, such as guiding text next to buttons to support in navigating.
Item Type:Essay (Bachelor)
Clients:
Roessingh Research & Development, Enschede, Nederland
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:05 communication studies
Programme:Communication Studies BSc (56615)
Link to this item:http://purl.utwente.nl/essays/81669
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