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Citizen’s perception of Augmented Reality with regard to the impact on trust in the police

Schleich, A.C. (2020) Citizen’s perception of Augmented Reality with regard to the impact on trust in the police.

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Abstract:Objective: This study explores how citizens perceive augmented reality (AR) used by police officers. Citizen’s perception is important as they constitute a crucial factor of effective policing. Specifically, it is investigated how trust in the police changes through technology as trust has been shown to increase the willingness for cooperation or to obey the law. Additionally, to unravel this relationship, perceived effectiveness, fear of crime, and the type of information displayed by technology serve as moderators. Method: Several questionnaires were used to measure the variables. The participants (N=141) were randomly assigned to one condition in a 3 (AR, mobile phone, no technology) x 3 (navigation, notification, facial recognition) between-subject design. Per condition, one video of a police officer showing technology and type of information was presented, serving as manipulation. Results: No significant differences between the three technology groups and their impact on trust could be found. Also, the role of the three moderators could not be supported. Conclusion: This study is the first one known investigating citizen’s perception of AR. One possible implication could be that AR is not evaluated as something negative. Also, trust of citizens may be consolidated and independent on the type of technology used. However, further research is needed to gain more knowledge about the relationship, with a focus rather on how technology is used than which technology is used.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:77 psychology
Programme:Psychology BSc (56604)
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