University of Twente Student Theses


Showing personal interest and providing positive feedback : the effect on skin conductance

Genugten, B. van der (2020) Showing personal interest and providing positive feedback : the effect on skin conductance.

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Abstract:Today’s rapidly changing business environment has encouraged organizations to adopt the agile way of working. Based on the shared leadership theory that applies to agile teams, all individuals can portray leadership behavior. Leadership behavior can be classified amongst three categories: task-oriented, relations-oriented and change-oriented. An explorative research was performed to assess the effects of two specific components of relations-oriented behavior on skin conductance responses (SCRs): providing positive feedback and showing personal interest. The verbal behavior and skin conductance activity of 67 individuals were observed using a video observation method. Both quantitative and qualitative analyses were carried out to assess the effects of both behaviors on individuals. It was found that individuals do not respond significantly more frequently, nor longer to one behavior than to the other. However, individuals do experience higher amplitudes in response to showing personal interest during retrospective meetings than they do in response to providing positive feedback. Significant results were also obtained with regards to demographics. Whereas little differences were found between both components of relations-oriented behavior, significant results were obtained after combining the data. Further research is recommended to assess the (to some extent similar) effects of providing positive feedback and showing personal interest on individuals.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
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