University of Twente Student Theses


Agile versus Lean : Differences and Similarities between team member’s verbal behavior

Mourik, A. van (2020) Agile versus Lean : Differences and Similarities between team member’s verbal behavior.

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Abstract:The agile and lean approach are two management approaches that aim to create a sustainable competitive advantage. These two approaches have the common goal to improve an organization’s performance and effectiveness, but there are different views on the actual differences and similarities between them. Works on these differences and similarities are largely limited to theory, rather than taking into account shown verbal behavior. To investigate the differences and similarities of agile and lean team members during their regular meetings, several video-taped meetings were coded. The three different types of behavior that were taken into account are: delegating, giving positive feedback and asking for ideas. A mixed methods approach was adopted, revealing that lean team members showed all three behavior types more frequently than agile team members. The qualitative findings showed that behaviors in the agile teams were more multifaceted and extensive, whereas lean team members’ behavior was displayed in a very direct, one-sided way. Despite their differences, both agile and lean teams aimed to enhance team cohesion and performance through personal stimulation. From a theoretical perspective, these findings extend current works on agile and lean management by exploring observable verbal behavior rather than focusing on theory.
Item Type:Essay (Bachelor)
Faculty:BMS: Behavioural, Management and Social Sciences
Subject:85 business administration, organizational science
Programme:International Business Administration BSc (50952)
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