Increasing the rate of discharge conversations by pharmacy assistants

The main goal of this article is to reduce medication verification errors at Ziekenhuis Groep Twente (ZGT). This is tried by reducing the rate of not happening discharge conversations. The research question is: How to increase the number of discharge conversations at ZGT, in order to reduce medication verification errors? Scenarios are tested with help of a simulation verified by the queueing network analyzer (QNA). The effect of digital phone calls and another server distribution is tested. The combination of these scenarios lead to a 47 % reduction of the rate of not happening discharge conversation.